Connect Caribé is a pioneering maritime ferry service dedicated to enhancing connectivity and fostering economic growth across the Caribbean region, providing seamless travel and trade solutions for both passengers and cargo.

 

JOB DESCRIPTION

 

Position Summary

Shore Excursion Associate ensures the smooth dispatch and operation of all shore excursions, maintain professional working relationships with Tour Operators and ensure that the experiences of the guests exceed expectations.

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Essential Duties and Responsibilities

• To understand all aspects of the shore excursion systems, both shore side pre-sales and onboard sales systems

• To work under the supervision of the Shore Excursion Manager, with the joint responsibility of the day operation of the tour program

• When required, inform all contracted tour operators of their tour counts, ensuring that operators are advised of any peculiarities. Prior to arrival in port, contracted tour operators must be advised of the final 

• Assist in providing, in a professional and efficient manner, notification to guests of any cancelled or amended excursions. Offer, if available, a similar excursion and therefore minimize the potential loss of revenue

• Maintain an effective communication flow between the contracted tour operators, shore side management and the onboard hotel operation

• Assist in accurately reporting and maintaining all voyage end information, revenues, operational conditions and tour counts

• Ensure that all displays relating to the shore excursion program are maintained to the highest standards

• Maintain a professional work environment with all contracted tour operators

• Assist with the organization and implementation of tour dispatch

• Perform other job-related duties as needed

 

Required Qualifications and Skills

• Applications used in the workplace and must become proficient in are Word, Excel, Power Point, SPMS, SecurCRT, AITV and Tour Invoice Application (last 4 are in-house computer programs)

• Driver's license preferred. Ability to Swim and partake in adventure activities

• Excellent verbal and written communication skills

• Excellent command of the English language, both verbal and written. Additional languages are a plus.

• Strong execution skills, ability to prioritize and take a structured approach.  Approachable and a good listener

• Resourceful and adaptable/able to respond effectively and quickly to changing situations

• Highly confident with strong integrity to build trust and respect

• Sense of fun, energy and passion

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Education and Experience Requirements

• Driver’s license preferred.

• Experience and competence in Sales

• Experience of the Hospitality Industry (2 years min), either Hotels, Tour Operators or Cruise Lines