Connect Caribé is a pioneering maritime ferry service dedicated to enhancing connectivity and fostering economic growth across the Caribbean region, providing seamless travel and trade solutions for both passengers and cargo.

 

JOB DESCRIPTION

 

Position Summary

The Shore Excursions Manager is responsible for presentation, promotion, supervision and arrangement of the shore excursions offered in the various ports of calls and onboard the vessel. Shorex Manager is to ensure that guests receive efficient and courteous assistance on all tours and is responsible for the Shorex Team onboard.

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Essential Duties and Responsibilities

• Maintain the inventory of available tours on a cruise-by-cruise basis

• Inspects new excursions in ports and monitors tours rotating to constantly review quality control

• Lead and manage the shore excursion team, including excursion coordinators, tour guides, and transportation staff, to ensure seamless operation and delivery of high-quality excursions

• Develop and maintain relationships with local tour operators, vendors, and tourism boards to source and negotiate contracts for a diverse range of shore excursions that cater to the interests and preferences of our guests

• Collaborate with onboard departments, including itinerary planning, guest services, and marketing, to promote and sell shore excursions to guests and maximize revenue opportunities

• Plan and organize logistics for shore excursions, including transportation, equipment rental, permits, and reservations, to ensure smooth execution and guest satisfaction

• Conduct pre-excursion briefings and training for tour guides and staff to ensure they are knowledgeable, enthusiastic, and equipped to deliver exceptional guest experiences

• Monitor excursion operations and guest feedback to identify areas for improvement and implement corrective actions as necessary to enhance the guest experience and drive customer satisfaction

• Maintain accurate records of excursion bookings, revenue, expenses, and guest feedback, and prepare reports for management review and analysis

• Ensure compliance with safety regulations, environmental guidelines, and ethical standards in all aspects of shore excursion operations

• Perform other job-related duties as needed

 

Required Qualifications and Skills

• Must work independently, good computer knowledge

• Ability to speak English clearly, distinctly and cordially with guests and crew. Ability to read and write English to understand and interpret written procedures

• Service minded – enjoys guest interaction and has a genuine interest in the guests’ experience

• Knowledge of ports and tours is required

• Excellent public speaking skills

• Managerial skills incorporating problem solving in conjunction with other departments

• Excellent communication and interpersonal skills, with the ability to build relationships and negotiate contracts with external vendors and partners

• Knowledge of destination management principles, local tourism regulations, and cultural sensitivities in various regions around the world

• Ability to work independently and make sound decisions under pressure in a fast-paced, dynamic environment

• Proficiency in Microsoft Office Suite and other relevant software applications for data analysis, reporting, and inventory management

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Education and Experience Requirements

• Bachelor's degree in hospitality management, Tourism, Business Administration, or related field; Master's degree preferred

• Minimum 3 years professional experience in a management position

• Firsthand knowledge of our ports of call / experience on an ocean ship is essential

• years of experience in the hospitality, tourism, or cruise industry, with a focus on shore excursion management, tour operations, or destination management